{"id":290,"date":"2026-05-28T13:50:24","date_gmt":"2026-05-28T17:50:24","guid":{"rendered":"https:\/\/loyaltymojo.com\/?page_id=290"},"modified":"2026-05-28T14:19:51","modified_gmt":"2026-05-28T18:19:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/loyaltymojo.com\/index.php\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f7f7f7″ scene_position=”center” top_padding=”100″ bottom_padding=”100″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

Reward Loyalty Partner FAQ & Troubleshooting Guide<\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is a Partner?”][vc_column_text css=”” text_direction=”default”]A Partner<\/strong> is the business owner or business manager using Reward Loyalty to run loyalty programs for their own business. In simple terms, this is the \u201cbusiness account.\u201d A partner can create loyalty cards, stamp cards, vouchers, rewards, staff accounts, clubs\/locations, email campaigns, and view customer activity and analytics. Partners only see their own business data, not other businesses on the same platform.
\nThink of the Partner Dashboard as the control center for your rewards program.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How does a Partner log in?”][vc_column_text css=”” text_direction=”default”]Go to:<\/p>\n

https:\/\/lmojo.com\/partner<\/p>\n

Then enter your email address and request a login code. The system sends a verification code to your email. Enter the code, and you are logged in.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What can a Partner do?”][vc_column_text css=”” text_direction=”default”]\n

Reward Loyalty Partner FAQ & Troubleshooting Guide<\/h2>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]A Partner can usually do the following, depending on the plan and permissions:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Area<\/th>\nWhat it means<\/th>\n<\/tr>\n<\/thead>\n
Loyalty Cards<\/td>\nCreate points-based reward programs<\/td>\n<\/tr>\n
Stamp Cards<\/td>\nCreate digital punch cards<\/td>\n<\/tr>\n
Vouchers<\/td>\nCreate coupons, promo codes, and discounts<\/td>\n<\/tr>\n
Rewards<\/td>\nDecide what customers can earn<\/td>\n<\/tr>\n
Staff<\/td>\nAdd employees who can scan customers and award points<\/td>\n<\/tr>\n
Clubs (locations)<\/td>\nOrganize by location, department, or store<\/td>\n<\/tr>\n
Email Campaigns<\/td>\nSend marketing emails to loyalty members<\/td>\n<\/tr>\n
Referrals<\/td>\nLet customers invite friends<\/td>\n<\/tr>\n
Analytics<\/td>\nSee performance, members, points, redemptions, and activity<\/td>\n<\/tr>\n
Business Settings<\/td>\nAdd logo, business name, hours, address, website, and social links<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

The Partner Dashboard groups these tools into sections such as Loyalty Programs, Stamp Cards, Vouchers, Email Campaigns, Integrations, Members, Staff, Clubs(locations), My Plan, Account Settings, and Business Settings.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What should I set up first?”][vc_column_text css=”” text_direction=”default”]Use this order:
\n1. Business Settings \u2014 add your business name, logo, address, website, social links, and hours.
\n2. Club \u2014 create at least one location or department.
\n3. Loyalty Card or Stamp Card \u2014 create the customer-facing reward program.
\n4. Rewards \u2014 decide what customers get.
\n5. Staff Accounts \u2014 add employees who will scan customers and process rewards.
\n6. Test the customer experience \u2014 scan the QR code and make sure everything works.[\/vc_column_text][\/toggle][\/toggles][toggles style=”minimal”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is a Club?”][vc_column_text css=”” text_direction=”default”]\n

Reward Loyalty Partner FAQ & Troubleshooting Guide<\/h2>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]A Club<\/strong> is usually a location, store, or department. Even if you only have one location, you still need one club because the system uses it to connect staff members to cards and transactions. Staff members can only work with cards connected to their assigned club.<\/p>\n

Example:
\nIf you own one coffee shop, create one club called \u201cMain Store.\u201d
\nIf you own three coffee shops, create three clubs, one for each location.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Where do customers see my business information?”][vc_column_text css=”” text_direction=”default”]Your business information can appear on customer-facing loyalty card, stamp card, and voucher pages. The customer may see your logo, business name, tagline, open\/closed status, directions button, website link, social icons, about text, address, and weekly hours.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What should I put in Business Settings?”][vc_column_text css=”” text_direction=”default”]Use the four tabs:<\/p>\n\n\n\n\n\n\n\n\n
Tab<\/th>\nWhat to add<\/th>\n<\/tr>\n<\/thead>\n
Branding<\/td>\nBusiness name, tagline, brand color, about text, logo, cover image<\/td>\n<\/tr>\n
Location<\/td>\nStreet address, city, state, ZIP, Google Maps link<\/td>\n<\/tr>\n
Contact<\/td>\nWebsite, Instagram, TikTok, Facebook, X\/Twitter<\/td>\n<\/tr>\n
Hours<\/td>\nOpen\/closed days and opening\/closing times<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

A logo around 512\u00d7512 px<\/strong> and a cover image around 1920\u00d7960 px<\/strong> are recommended in the documentation.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do business hours stop staff from giving points after closing?”][vc_column_text css=”” text_direction=”default”]No. Business hours are informational. They show customers when you are open, but they do not block staff from awarding points or customers from accessing their wallet.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is a Loyalty Card?”][vc_column_text css=”” text_direction=”default”]A Loyalty Card is a points-based reward program. Customers collect points, then redeem those points for rewards. A card includes earning rules, design, branding, rewards, and visibility settings.
\nExample:
\nCustomers earn 1 point per dollar. At 100 points, they get a free coffee.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is a Reward?”][vc_column_text css=”” text_direction=”default”]A Reward is what the customer earns. The Partner decides the reward and how many points it costs. Examples in the docs include free coffee at 100 points, 20% discount at 500 points, or a free product at 1,000 points.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is a Stamp Card?”][vc_column_text css=”” text_direction=”default”]A Stamp Card is a digital punch card. Customers collect stamps until they reach a reward. The Partner decides how many stamps are needed, what the card looks like, and what the customer earns.
\nExample:
\nBuy 9 drinks, get the 10th free.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”When should I use a Stamp Card instead of a Loyalty Card?”][vc_column_text css=”” text_direction=”default”]Use a Stamp Card<\/strong> when the offer is simple, like \u201cbuy 10, get 1 free.\u201d
\nUse a Loyalty Card<\/strong> when points are based on spending, purchases, tiers, or bigger reward choices.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is a Voucher?”][vc_column_text css=”” text_direction=”default”]A Voucher is a digital coupon, discount, or promo code. Partners can create promotional offers, QR-code claims, and voucher campaigns. Vouchers are useful for marketing, win-back offers, first-visit offers, birthday promos, or limited-time discounts. The Partner Dashboard includes individual vouchers and voucher batches.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is a Voucher Batch?”][vc_column_text css=”” text_direction=”default”]A Voucher Batch is a group of vouchers created together. This is helpful when you want many unique promo codes for a campaign.
\nExample:
\nCreate 500 unique \u201c$2 off\u201d vouchers for a postcard mailing.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What can staff members do?”][vc_column_text css=”” text_direction=”default”]Staff members use the Staff Portal to scan customer QR codes, award points, add stamps, redeem vouchers, process rewards, and view limited customer information. They do not create or edit cards, change business settings, or view full analytics.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How does staff login work?”][vc_column_text css=”” text_direction=”default”]Staff go to:<\/p>\n

https:\/\/lmojo.com\/en-us\/staff<\/code><\/p>\n

They enter their work email, receive a login code, enter the code, and then use the staff dashboard. The staff portal is designed for phones and tablets, which is useful at the register.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is the normal staff workflow?”][vc_column_text css=”” text_direction=”default”]The basic flow is:<\/p>\n

    \n
  1. Search for the customer or scan their QR code.<\/li>\n
  2. Open the customer profile.<\/li>\n
  3. Choose the action: add points, add stamps, redeem reward, or redeem voucher.<\/li>\n
  4. Confirm the transaction.<\/li>\n<\/ol>\n

    Staff can find customers by search, QR scan, USB\/Bluetooth barcode scanner, or recent customers.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What can Partners do with Email Campaigns?”][vc_column_text css=”” text_direction=”default”]Partners can send targeted emails to loyalty members. They can send to all members or groups based on points, stamps, vouchers, tier, language, or inactivity. The system supports rich text, personalization, multiple languages, live delivery tracking, and unsubscribe links.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What are the steps to send an email campaign?”][vc_column_text css=”” text_direction=”default”]The campaign wizard uses three steps:<\/p>\n

      \n
    1. Choose Audience<\/li>\n
    2. Compose Message<\/li>\n
    3. Review & Send<\/li>\n<\/ol>\n

      The Partner can write the subject, add email content, preview the email, and send it or save it as a draft.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Why do some email audience options not appear?”][vc_column_text css=”” text_direction=”default”]Audience options depend on enabled features. For example, \u201cCard Members\u201d and points-based segments require Loyalty Cards. \u201cStamps in progress\u201d requires Stamp Cards. \u201cHas voucher\u201d requires Vouchers. If a feature is disabled, those segments are hidden.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What can Partners track?”][vc_column_text css=”” text_direction=”default”]Partners can track card views, new members, points issued, points redeemed, stamp progress, active members, and popular rewards. These numbers help the business see if the loyalty program is working.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What should a business owner look at first?”][vc_column_text css=”” text_direction=”default”]Start with:<\/p>\n\n\n\n\n\n\n\n\n\n
      Metric<\/th>\nWhy it matters<\/th>\n<\/tr>\n<\/thead>\n
      New members<\/td>\nShows if customers are joining<\/td>\n<\/tr>\n
      Active members<\/td>\nShows if customers are actually using the program<\/td>\n<\/tr>\n
      Points issued<\/td>\nShows reward activity<\/td>\n<\/tr>\n
      Rewards redeemed<\/td>\nShows if customers care about the rewards<\/td>\n<\/tr>\n
      Popular rewards<\/td>\nShows which offers customers like most<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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