A Partner is the business owner or business manager using Reward Loyalty to run loyalty programs for their own business. In simple terms, this is the “business account.” A partner can create loyalty cards, stamp cards, vouchers, rewards, staff accounts, clubs/locations, email campaigns, and view customer activity and analytics. Partners only see their own business data, not other businesses on the same platform.
Think of the Partner Dashboard as the control center for your rewards program.

Go to:

https://lmojo.com/partner

Then enter your email address and request a login code. The system sends a verification code to your email. Enter the code, and you are logged in.

Reward Loyalty Partner FAQ & Troubleshooting Guide

A Partner can usually do the following, depending on the plan and permissions:

The Partner Dashboard groups these tools into sections such as Loyalty Programs, Stamp Cards, Vouchers, Email Campaigns, Integrations, Members, Staff, Clubs(locations), My Plan, Account Settings, and Business Settings.

Use this order:
1. Business Settings — add your business name, logo, address, website, social links, and hours.
2. Club — create at least one location or department.
3. Loyalty Card or Stamp Card — create the customer-facing reward program.
4. Rewards — decide what customers get.
5. Staff Accounts — add employees who will scan customers and process rewards.
6. Test the customer experience — scan the QR code and make sure everything works.

Reward Loyalty Partner FAQ & Troubleshooting Guide

A Club is usually a location, store, or department. Even if you only have one location, you still need one club because the system uses it to connect staff members to cards and transactions. Staff members can only work with cards connected to their assigned club.

Example:
If you own one coffee shop, create one club called “Main Store.”
If you own three coffee shops, create three clubs, one for each location.

Your business information can appear on customer-facing loyalty card, stamp card, and voucher pages. The customer may see your logo, business name, tagline, open/closed status, directions button, website link, social icons, about text, address, and weekly hours.

Use the four tabs:

A logo around 512×512 px and a cover image around 1920×960 px are recommended in the documentation.

No. Business hours are informational. They show customers when you are open, but they do not block staff from awarding points or customers from accessing their wallet.

A Loyalty Card is a points-based reward program. Customers collect points, then redeem those points for rewards. A card includes earning rules, design, branding, rewards, and visibility settings.
Example:
Customers earn 1 point per dollar. At 100 points, they get a free coffee.

A Reward is what the customer earns. The Partner decides the reward and how many points it costs. Examples in the docs include free coffee at 100 points, 20% discount at 500 points, or a free product at 1,000 points.

A Stamp Card is a digital punch card. Customers collect stamps until they reach a reward. The Partner decides how many stamps are needed, what the card looks like, and what the customer earns.
Example:
Buy 9 drinks, get the 10th free.

Use a Stamp Card when the offer is simple, like “buy 10, get 1 free.”
Use a Loyalty Card when points are based on spending, purchases, tiers, or bigger reward choices.

A Voucher is a digital coupon, discount, or promo code. Partners can create promotional offers, QR-code claims, and voucher campaigns. Vouchers are useful for marketing, win-back offers, first-visit offers, birthday promos, or limited-time discounts. The Partner Dashboard includes individual vouchers and voucher batches.

A Voucher Batch is a group of vouchers created together. This is helpful when you want many unique promo codes for a campaign.
Example:
Create 500 unique “$2 off” vouchers for a postcard mailing.

Staff members use the Staff Portal to scan customer QR codes, award points, add stamps, redeem vouchers, process rewards, and view limited customer information. They do not create or edit cards, change business settings, or view full analytics.

Staff go to:

https://lmojo.com/en-us/staff

They enter their work email, receive a login code, enter the code, and then use the staff dashboard. The staff portal is designed for phones and tablets, which is useful at the register.

The basic flow is:

1. Search for the customer or scan their QR code.
2. Open the customer profile.
3. Choose the action: add points, add stamps, redeem reward, or redeem voucher.
4. Confirm the transaction.

Staff can find customers by search, QR scan, USB/Bluetooth barcode scanner, or recent customers.

Partners can send targeted emails to loyalty members. They can send to all members or groups based on points, stamps, vouchers, tier, language, or inactivity. The system supports rich text, personalization, multiple languages, live delivery tracking, and unsubscribe links.

The campaign wizard uses three steps:

1. Choose Audience
2. Compose Message
3. Review & Send

The Partner can write the subject, add email content, preview the email, and send it or save it as a draft.

Audience options depend on enabled features. For example, “Card Members” and points-based segments require Loyalty Cards. “Stamps in progress” requires Stamp Cards. “Has voucher” requires Vouchers. If a feature is disabled, those segments are hidden.

Partners can track card views, new members, points issued, points redeemed, stamp progress, active members, and popular rewards. These numbers help the business see if the loyalty program is working.

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